Protect Your Internet with WombatNET Hardware Insurance
We know the unexpected sometimes happens. Whether it’s a power surge, a dog chewing up your cable, or your modem simply packing up and dying, unexpected equipment issues can leave you without internet access, and we understand how inconvenient that can be. That’s why we’ve introduced our Hardware Insurance Plans, designed to protect your connection and keep you online with minimal hassle.
Who can sign up? Hardware Insurance is available to all up-to-date WombatNET customers. You can add it to your plan at any time by opening a ticket in the client portal or calling us on 0800 424 281.
Why Choose WombatNET Hardware Insurance?
Dealing with hardware replacement or repair can be costly and unexpected. With our Hardware Insurance, you’ll have full peace of mind knowing that your Wi-Fi Router/Modem, outdoor wireless broadband receiver, and cabling are all covered – so you can forgo the worry of any out-of-pocket repair bills.
Basic Coverage – $10.75/month
- Covers failure through accidental damage, or gradual wear and tear for your Wi-Fi router and external receiving equipment, when outside of your initial contract warranty period.
- No-cost replacements for faulty hardware.
- Covers accidental cable damage (up to 25m of cable repair per incident).
- Available to all WombatWireless™ X and WombatWireless™ 4G+ subscribers.
Premium Coverage – $15.09/month
- Includes everything in the Basic Plan, plus:
- Priority assistance – faster support when you need it.
- No call-out or travel charges for service-related issues.
- A FREE Wi-Fi Router upgrade every 3 years to keep up with the latest technology.
Who Should Consider Hardware Insurance?
- Customers with onsite hazards (environmental, animal, electrical, physical, etc) who are at higher risk of hardware damage or failure
- Those with high-uptime demands, such as critical comms or online businesses, or simply anyone who relies heavily on a stable connection for things like work or study
- Anyone who wants to avoid costly out-of-pocket replacements
How Does It Work?
- Sign Up – You can add insurance to your existing WombatNET internet plan by opening a ticket through the client portal or calling us on 0800 424 281.
- Stay Protected – If your equipment is damaged or if you think it might be faulty, contact our support team for a free replacement (based on your plan). If you are a premium customer, we will organise a priority response.
- Enjoy Hassle-Free Connectivity – Get back online quickly without any stress of unexpected repair bills.
The Fine Print
Please read the following terms carefully before requesting coverage.
- Coverage applies only to active WombatNET customers with up-to-date accounts.
- Call-out and travel fees are waived for service-related issues under the Premium plan only; user-related faults may still incur charges.
- Wi-Fi router upgrades under the Premium Plan are offered once every thirty-six months and include one primary unit. To extend insurance coverage and cyclical upgrades to additional Mesh satellites, coverage at $2.99/m per unit is available upon request.
- Cable replacement or repair is covered up to 25m per incident; additional length will incur charges.
- Hardware replacements are subject to availability and may be of equivalent or better specifications.
- Customers must notify WombatNET within 14 days of an incident to be eligible for coverage.
- WombatNET reserves the right to modify or discontinue the offering with 30 days’ notice.
Important: Hardware Insurance does not cover theft, intentional damage, or issues caused by third-party tampering. If you’re unsure whether an incident qualifies, contact us before submitting a claim.
— Your team at WombatNET
