Protect Your Internet with WombatNET Insurance
We know the unexpected sometimes happens. Whether it’s a power surge, accidental cable damage, or a modem failure, unexpected equipment issues can leave you without internet when you need it most. That’s why we’re introducing our Equipment Insurance Plans, designed to protect your connection and keep you online with minimal hassle.
Who can sign up? Equipment Insurance is available to all active WombatNET customers with no overdue balance. You can add it to your plan at any time by opening a ticket in the client portal or calling 0800 424 281.
Why Choose WombatNET Equipment Insurance?
Replacing or repairing internet equipment can be costly. With our Equipment Insurance, you’ll have peace of mind knowing that your modem, dish, and cables are covered against unexpected damage — without the stress of unexpected out-of-pocket repair bills.
Basic Equipment Insurance – $5/month
- Covers accidental damage, failure, or gradual wear and tear for your modem and external dish.
- Includes free replacements for faulty hardware.
- Covers accidental cable damage (up to 50m of cabling per incident).
- Available for customers outside their 24-month contract term.
Premium Equipment Insurance – $11.50/month
- Includes everything in the Basic Plan, plus:
- Priority support — faster assistance when you need it.
- No call-out or travel charges for service-related issues.
- Free modem upgrade every 5 years to keep up with the latest technology.
- Option to insure additional mesh units for $2/month per unit.
Recommended for: Customers in rural or high-risk areas, households with multiple devices, or anyone who relies heavily on a stable connection for work, study, or streaming.
How Does It Work?
- Sign Up – Add insurance to your service by opening a ticket via the client portal or call us at 0800 424 281.
- Stay Protected – If your equipment is damaged or faulty, contact our support team for a free replacement (based on your plan).
- Enjoy Hassle-Free Connectivity – Get back online quickly without the stress of unexpected repair costs.
Who Should Consider Equipment Insurance?
This plan is perfect for:
- Customers in rural or high-risk areas where weather or interference may impact equipment and take longer to get back online.
- Households with multiple users and devices relying on a stable connection.
- Anyone who wants to avoid costly out-of-pocket replacements.
Get Started Today
Sign up today by opening a ticket in the client portal or call 0800 424 281 to add Equipment Insurance to your plan.
The Fine Print
Please read the following terms carefully before signing up.
- Insurance coverage applies only to active WombatNET customers with no overdue balance.
- Coverage includes accidental damage, wear and tear, and faulty equipment but excludes intentional damage, loss, theft, and third-party tampering.
- Call-out and travel fees are waived for service-related issues only under the Premium plan; user-related faults may still incur charges.
- Modem replacements under the Premium plan are provided once every five years and cover one primary modem per household. Additional units require extended coverage.
- Cable replacements are covered up to 50m per incident; additional lengths may incur a fee.
- Equipment replacements are subject to availability and may be of equivalent or better specifications.
- Customers must notify WombatNET within 14 days of an incident to be eligible for replacement.
- WombatNET reserves the right to modify or discontinue the insurance plan with 30 days’ notice.
Important: Equipment Insurance does not cover theft, intentional damage, or issues caused by third-party interference. If you’re unsure whether an incident qualifies, contact us before submitting a claim.
