WombatOptic Fibre

   
 
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 S  
 
269 days ago
 
 
 Trustindex verifies that the original source of the review is Trustindex. 
+0
Wombatnet brings out the best in our family In these later, happily retired years, I value stability, reliability, and an easy, honest transition above all else. I look for people who are straight-up, sharp, tech-savvy, and who genuinely know their stuff. Well… I found all of that right here. From my very first phone call, I braced myself for the usual endless ringing, long holds, frustration. But not this time. Ding, ding before I knew it, “Hello, how can I help?” I asked, “Who am I speaking with?” The answer: Alex I own the company.   For real! That alone told me everything I needed to know. I was introduced by my granddaughter, and she and her man are absolutely over the moon with this company. As soon as I heard the name, I had to laugh  and I knew I wanted to be part of it. This is a team that understands our needs, supports one another, and truly has your back when the going gets tough. Signing up was easy. Communication is clear. Invoices, due dates, reminders  all smooth, all stress-free. I feel supported, respected, and included, not just as a customer but as part of a new era network😄👍 Nan’s happy when the grandies are happy  and everyone’s happy here. Hooked up in a flash, keeping pace, and cheering on the next generation! Thank you for the T-shirt too! 👕😊 Highly recommended.

Owner's reply
Susie, thank you for your thoughtful and heartwarming review! We're thrilled that your experience has been so positive and that your family is happy with our service. It's customers like you who make my work so rewarding. - Alex at WombatNET
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 R Brooks 
 
310 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+0
10/10 service when our starlink failed and both me and my wife work from home rurally Wombat was at our house within 30mins of a phone call and had both businesses up and running. Couldn’t recommend this company anymore, amazing service :)

Owner's reply
Thank you so much for your feedback, Regan! Always good to prove that local backup beats waiting on a courier box. That temporary setup looks right at home on the tree - classic Kiwi ingenuity! Glad we could get you both back online so fast. – Alex at WombatNET
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 R Ashton 
 
1105 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+0
Fast enough for our needs, streaming movies and TV No problem, unlimited too. Great price and we have just the basic package too. Highly recommended 👌

Owner's reply
Hey Rick, thanks a million for the stellar 5-star rating and your awesome review! It's fantastic that our WombatWireless™ Basic package has been delivering smooth streaming sessions without a hitch. We're all about ensuring you have everything you need for unlimited entertainment. Your recommendation means a lot to us – keep enjoying those movies and TV shows hassle-free! 🎬📺🌐 ^SK
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 K Kearns 
 
47 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Extremely personable, efficient and trustworthy. Fixed our problem :-)

Owner's reply
Thank you so much, Kaye, for your kind words! We're thrilled that our service could effectively resolve your issue. Don't hesitate to reach out if you need anything in the future. ^AS
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 P Brown 
 
67 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Great personal service - super quick to respond and very helpful

Owner's reply
Thank you, Phil! We're grateful for your kind words about our service. It's a top priority of ours to ensure prompt and helpful responses, and your acknowledgment means a lot to us. ^AS
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 M Price 
 
108 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Very responsive knowledgable and trustworthy local expert service, best ever total solution provider

Owner's reply
Thank you, Matt, for the review and 5-star rating! We're thrilled to know that you appreciate our responsive and expert service. Our goal is to be a reliable and knowledgeable total solution provider, and your feedback reaffirms our commitment. If you ever need assistance or have any questions, don't hesitate to get in touch. We're here to provide you with the best service possible! 🌟🔧🌐 ^AS
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 C Law 
 
138 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
The experience we’ve had with WombatNET has been incredible. After repeated failed attempts for support from our prior provider and an ongoing connection reminiscent of 1990s dial up, we reached out to Alex hoping WombatNET’s experience with both tricky connections and semi-rural properties might make the difference. From our first message, Alex took the time to understand what we were experiencing, offered great solutions, and has checked in throughout our onboarding and first few weeks to ensure everything is working seamlessly - and now we’re properly in the 2020s! Cannot recommend highly enough!

Owner's reply
Thanks so much for taking the time to write this Christy, it really does mean a lot. Tricky situations like yours are exactly the sort of thing we set out to handle, so it's always satisfying when someone finally gets the connection they should have had all along. Glad we could leave the dial up era behind and get you onto something that performs the way it should! We will keep checking in from time to time, and please sing out any time if you ever need a hand. - Alex at WombatNET
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 D Chrystall 
 
225 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent service.

Owner's reply
Thank you, David! We're thrilled to hear you had a great experience. Your feedback means a lot to us! - Alex at WombatNET
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 S Green 
 
254 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Awesome service, second to none. A great asset to Upper Hutt and its older folk like me. Merry Christmas Alex and thank you for all you do!

Owner's reply
Thank you so much for your kind words, Shirley! We're thrilled to have your support and aim to always provide the best service for wonderful customers like you. Wishing you a very Merry Christmas and New Year as well! - Alex at WombatNET
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 R Reporter 
 
254 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Switched to WombatNET after a LONG time with the big telcos and the difference was noticeable pretty much straight away. Setup was seamless and the support has been (though not really needed) has been GENUINELY helpful, with actual conversations rather than the typical scripted replies. They clearly know the area and the kinds of issues that come with rural parts of Wellington well, which made a big difference. I didn’t have to explain things over and over or convince someone that a problem was real. I didn’t have to BEG for a solution. Response times have been quick, things get followed up properly, and you’re dealing with the same person rather than a call centre and waiting on hold. It’s been far, far less stressful than what I’m used to. I also saved a fair bit compared to my old 4g provider. It’s also good knowing my money is staying local and supporting a business that’s clearly invested in doing things properly, and seems to treat it’s customers less like a number and kind of more like a neighbour. Thanks guys!

Owner's reply
Really appreciate you taking the time to write this. Glad things have been running smoothly for you and that the experience has been less stressful overall. This is exactly the kind of feedback we love to hear! Thanks again for the support, it genuinely means a lot. - Alex at WombatNET
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 R Brown 
 
285 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Just got Mr Wombat to install my internet. As well as that he reset my tv and security cameras. Can’t see any other provider going that far to keep the customer happy

Owner's reply
Thanks, Robert, I appreciate that! Really glad we could get things sorted for you, and always happy to go that little bit further to make sure everything's running properly and at its best. Please don't hesitate to reach out if you ever need a hand! – Alex at WombatNET
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 T Mcglynn 
 
302 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Great service from Alex and internet reception is good.

Owner's reply
Thanks, Theresa! Awesome to hear everything’s running smoothly. Really appreciate your support. – Alex at WombatNET
  
 
 
 
 
Load more
 
 
 
 
 Trustindex rating score: 4.9 of 5, based on 50 reviews