General Terms of Use

It is important to read and understand these terms and conditions as they apply to your subscription with us.

WombatNET provides high-speed wireless Internet service and has Acceptable Use Policies (AUP) in place to protect its customers and the Internet community. WombatNET may modify the Terms and Conditions of this agreement at any time, and the most current version can be found on the WNET website. Prices for the service are subject to change, and the current prices and AUP can be found on the website as well.

The customer is responsible for the content of their communications on the Internet and understands that the service provided by WombatNET is “as is” and at their own risk. WombatNET is not responsible for the accuracy of information obtained through the service, and the transmission of data over the Internet is subject to errors, delays, and interruptions. WombatNET does not guarantee uninterrupted service and cannot be responsible for any disruption of Internet connectivity due to power outages, network faults, equipment malfunctions, or natural disasters.

The customer acknowledges that the service is not intended to be, and will not be used as their primary or “life-line” telecommunications service. WombatNET or its contractor(s) will install the necessary wiring and Subscriber Unit (SU/CPE) required for wireless Internet service at the premises specified by the customer, but any custom installation work will require additional charges by the contractor(s). WombatNET and its contractors will make every reasonable effort to ensure that the installations are reasonably appealing, but will not be liable for any alterations or damage to the customer’s premises that result from the installation or removal of the SU and/or wiring.

Wireless Internet communications are dependent on a clear Line of Sight to the Access Point (AP), which is the point where the wireless connects to the broadband ISP partner(s). WombatNET will make every reasonable effort to provide the best service possible, but some locations may experience changes in service due to seasonal changes. WombatNET cannot prevent Line of Sight problems, and therefore cannot guarantee service or be liable for any loss of service.

WombatNET will invoice its customers monthly by email only, and the payment is due on the first day of the month. If an account is not paid by the 15th day of the month, the service will be interrupted. If the account is still unpaid after 30 days, the service will be terminated, and the balance due, plus a $30.00 administration fee, must be paid in full to reactivate the account.

WombatNET may, at its discretion, immediately terminate or reduce service to the customer upon any single or multiple incidents of the following conditions: failure to pay service fees in a timely manner; interfering with the distribution of Internet service to other customers and/or their equipment on the WNET wireless network; propagation of computer viruses and/or spyware; unauthorized entry into another person(s) or organization(s) computer, systems, and/or information; unsolicited blanket emailing known as “spamming”; and any violation of local, state, federal or international law or that of any Sovereign Nation, as well as WombatNET AUPs.

Customer activities that consume unusually large amounts of bandwidth may prevent all customers from accessing the WombatNET wireless network, and WombatNET reserves the right to take necessary steps to correct the problem. These steps may include, but are not limited to limiting bandwidth, disabling communication protocols, and discontinuing service without prior notice.

If at any time WombatNET discovers that the customer is sharing their service or has networked to others outside of the premises, without express written permission from WombatNET, the service will be terminated.

WombatNET values its customers and strives to provide excellent service. To cancel service, customers must submit a written cancellation request. If a customer cancels service before the end of the corresponding term, an early termination fee of $300.00 will apply. If WombatNET cancels service due to a violation of its policies, the customer will remain responsible for any applicable early termination fees. Please note that any discounted rates or service referral credits will be forfeited on early cancellations. Customers will be responsible for all fees and charges until their service agreement has been properly terminated or WombatNET acknowledges such termination in writing.

We appreciate our customers referring their friends and family to our services. When a new customer makes a 12-month or more commitment to WNET and remains a customer in good standing for 2 months, the referring customer will receive a one-month service credit on their service plan. Only one credit will be given per referred customer. A maximum of 12 credits per customer, per year (from Jan 1 to Dec 31), will be awarded. To be eligible for the credit, the referral’s name must be provided at or before the time of installation.

Acceptable Usage Policy

WombatNET Limited considers its Acceptable Use Policy (AUP) an essential part of its Hosting Agreement with you. The policy helps protect WombatNET Limited, its customers, and the wider Internet community from irresponsible or illegal activities. It is a non-exhaustive list of prohibited actions, and WombatNET Limited reserves the right to modify the Policy at any time by posting it on its website.

To ensure compliance with the AUP, WombatNET Limited requires that you refrain from engaging in any prohibited activities, such as violating applicable laws and regulations, sending spam, running unconfirmed mailing lists, and using WombatNET Limited’s services to interfere with the use of the network by other users.

As a WombatNET Limited customer, you are responsible for the activities of your users, and you must ensure that they abide by this Policy. If you or your users violate the AUP, WombatNET Limited reserves the right to take action, such as terminating services or stopping the offending customer from violating the AUP, without prior notice.

WombatNET Limited appreciates your cooperation in ensuring that its services are used responsibly and legally.

Privacy Policy

At WombatNET, we believe that protecting your privacy is of utmost importance. When you purchase goods or services from us, we use Stripe Payment Solutions to process credit or debit card payments over the Internet, Phone, Fax, Unattended or Integrated EFTPOS system. Rest assured that any information we acquire during these transactions will be kept confidential at all times and protected at a minimum to the Payment Card Industry Data Security Standards (PCI DSS).

To enable us to provide secure payment facilities, we may request information from you, such as your name, credit card number (with the expiry date), and billing address. We may also collect personal information, such as your name and address, for the purpose of creating and maintaining customer accounts.

Stripe will use the information provided to obtain authorisation of the transaction from the Issuing bank of the credit card and Stripe’s own or WNET’s bank, and to process the payment. Some details from the transaction, such as your name, email and delivery address, may be made available to us through Stripe’s Dashboard, which allows us to track transactions and process refunds.

Please note that we are committed to protecting your personal information and will only use or disclose it to trusted third parties if required by Law, or to carry out our daily business, such as debt collection and customer notifications.

At WNET, we take data security seriously and use a variety of technologies and procedures to protect your personal information from unauthorised access, use or disclosure. We store the data in computer servers with password-controlled access, which are physically located in controlled facilities secured by the latest in surveillance and security technology. When we transmit sensitive information, such as personal information, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Finally, we would like to inform you that PCI-DSS is a set of security requirements relating to the protection of cardholder data, and we adhere to these standards to protect your information.

Need help?

Contact us at [email protected] for questions related to terms & conditions or our service obligations.